Refund & Return Policy

Introduction

At Anni's Kitchen, we take pride in preparing fresh, high-quality homemade food products. Due to the perishable nature of our products, we maintain the following Refund & Return Policy to ensure food safety and customer satisfaction.

1. No Returns on Food Products

As our products are perishable food items, we do not accept returns once an order has been delivered.

2. Eligible Refund or Replacement

You may be eligible for a refund or replacement if:

• You receive a damaged or leaking product.
• You receive the wrong product.
• The product is spoiled or unfit for consumption upon delivery.
• Your order is incomplete or items are missing.

To process your request, please contact us within 24 hours of delivery with:

• Your order number.
• Clear photos or videos of the product and packaging.
• A brief description of the issue.

3. Non-Refundable Situations

Refunds or replacements will not be provided for:

• Change of mind after delivery.
• Personal taste or preference.
• Minor variations in color, texture, or taste, as our products are handmade in small batches.
• Incorrect shipping address provided by the customer.
• Delays caused by courier services, natural disasters, or other events beyond our control.

4. Cancellation Policy

Orders can be cancelled before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

5. Refund Process

Once your request is reviewed and approved, the refund will be processed to your original payment method within 5-7 business days. Processing time may vary depending on your bank or payment provider.

6. Replacement Policy

Where applicable, we may provide a replacement product instead of a refund if the product was damaged, defective, or incorrectly delivered.

7. Contact Us

Anni's Kitchen
Email: info@anniskitchen.com
Phone: +91 96777 39608
Alternate Phone: +91 73388 13818
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM